If you are experiencing issues with the internet connection between Clarify and a web server then it is helpful to create a log file to send to support.
1. Launch Clarify While Holding Down "Shift" Key
Immediately after launching Clarify press and hold the Shift key. Hold it down until you see a dialog window appear.
2. Click "Yes"
When the dialog appears, click Yes.
3. A Log File Is Created
A file named clarify_network_log.txt will appear on your Desktop. After you recreate the internet error within Clarify you can quit. Then send the clarify_network_log.txt file to us.