Internet Issues

If you are experiencing issues with the internet connection between Clarify and a web server then it is helpful to create a log file to send to support.

Quit Clarify

1. Launch Clarify While Holding Down "Shift" Key

Immediately after launching Clarify press and hold the Shift key. Hold it down until you see a dialog window appear.

2. Click "Yes"

When the dialog appears, click Yes.

Click "Yes"

3. A Log File Is Created

A file named clarify_network_log.txt will appear on your Desktop. After you recreate the internet error within Clarify you can quit. Then send the clarify_network_log.txt file to us.


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