Clarify 2Clarify Desktop TroubleshootingError when trying to capture on Windows: "An error occurred while capturing the screen: process is not open for write"

Error when trying to capture on Windows: "An error occurred while capturing the screen: process is not open for write"

The Clarify 1 status menu helper is running

This error can occur if you have Clarify 1 installed and the Clarify 1 status menu helper is running in the system tray. Follow the instructions for turning it off.

Check that the shortcut key assigned to capture screenshots

Check to see if you've assigned the shortcut key to capture screenshots in Clarify to a key combination that is in use by another application on your computer. If you have, change the shortcut key. You may need to restart the computer.

Restart the Computer

Restarting the computer will fix this error in some situations.

Try Reinstalling

If you don't have the Clarify 1 status menu helper running then you can try reinstalling Clarify 2. This has resolved the issue for some users.

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