Clarify 2Additional ResourcesFAQs ArticlesAm I eligible for a free upgrade to Clarify 2?

Am I eligible for a free upgrade to Clarify 2?

If you purchased Clarify 1 directly from us after April 1, 2013 will receive a free upgrade.

If you purchased ScreenSteps 2.9 anytime after January 1, 2013 then you will be eligible for a free upgrade to Clarify 2.

If you purchased from the Mac App store we have no way of offering you a free upgrade. For the first few weeks we offered Clarify at half price in the Mac App Store so that people could upgrade at a reduced price. Apple does not provide us with a way to notify people who purchased our software through the Mac App Store, however, so we had no way of letting everybody know.

If you purchased Clarify 1 through the MacHeist bundle you can receive a free Clarify 2 license by filling out this form.

4 Comments

William Ayer

Not sure when I purchased Clarify 1

Trevor DeVore

@William - I didn't see your email or name in our records. Did you purchase through the MAS? Probably best to email support@screensteps.com so we can sort it out.

Meritza Webb (Irving Independent School District)

We purchased 6 licenses on 02.21.14, however none of our version 1 users have been successful upgrading to version 2. It's asking us to purchase it.

Trevor DeVore

@Meritza: You purchased Clarify 1 after we had gone through and sent out all of the free upgrades for Clarify 1 customers. I just processed your free upgrades and the licenses have been sent to the email on record.

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